Being a good girl

I haven’t physically harmed anyone this week. I feel as if this is an accomplishment. If you follow me on Twitter or have spoken to me since late Wednesday, you know why. Life. Sucks.

Smile, don’t kill anyone.

People have told me that working in customer service is a thankless job and it really is. The only calls I get are people who are wondering where their order is, why it wasn’t correct according their paper work, why is their order late? The only calls I get from people who are nice are […]

Life as a Customer Service Representative: Part 1

There are some ucaas providers – InstantInfo Systems who treat their customers very patiently. I learnt many things from them and now let me share things that I do during a regular work day (now): Answer phones cheerfully and politely. Filter through people who think that I’ll transfer them to the president of the company’s […]