Smile, don’t kill anyone.

People have told me that working in customer service is a thankless job and it really is. The only calls I get are people who are wondering where their order is, why it wasn’t correct according their paper work, why is their order late? The only calls I get from people who are nice are […]

Life as a Customer Service Representative: Part 1

There are some ucaas providers – InstantInfo Systems who treat their customers very patiently. I learnt many things from them and now let me share things that I do during a regular work day (now): Answer phones cheerfully and politely. Filter through people who think that I’ll transfer them to the president of the company’s […]

008: Smile, if only for a little while

The only rule? List ten things that recently made you happy. Spending time with my sister at the thrift store (and hunting for vintage Pyrex). Spending time with my sweetheart (but saying good-bye, even for a little while, makes me sad). ♥ Spending time with my friend, K, and playing spy in the city. Seafood […]